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Vell, LLC (last updated: October 5, 2023).

Our website addresses are: https://vell.io, https://vell.ai, and https://itsrondavis.com

Who we are

Data Protection Practices Overview

This document elucidates how Vell LLC, operating as Vell (“Its Ron Davis,” "PRIME", “our team,” “our” or “we”), handles your data. It's pertinent to any interactions you might have with the Vell and our affiliated digital platforms, be it our website, mobile apps, or any online service that prominently displays this document. Collectively, we refer to these as the "Platform Offerings."

WE EMPHASIZE THE IMPORTANCE OF REVIEWING THIS DATA PROTECTION PRACTICES OVERVIEW IN DETAIL TO FULLY GRASP OUR DATA HANDLING METHODS. SHOULD YOU FIND DISCREPANCIES WITH THIS DOCUMENT, IT'S ADVISED NOT TO ENGAGE WITH THE PLATFORM OFFERINGS.

Gathering Your Details

The methods delineated below clarify how we gather your data. Be advised that certain data is imperative for us to deliver the Platform Offerings. In scenarios where you refrain from sharing such information or instruct us to erase it, your access to and use of our Platform Offerings might be restricted.

  1. DETAILS YOU SHARE WITH US

Your direct interactions with us lead to various data collections. This includes, but isn't limited to:

  • Usage of Platform Offerings or order finalizations.
  • Inquiries, feedback, or other forms of communications you initiate.
  • Engaging in events like online contests, giveaways, or feedback surveys.
  • Reviews and feedback concerning the Platform Offerings.
  • Setting up and managing your user account.
  • Contributions or activities on the Platform Offerings.
  • Seeking support or troubleshooting assistance.

Your Personal Data

Although you can browse some aspects of the Platform Offerings without revealing identifiable data (like a guest browsing), the nature and specifics of the data we gather depend on your interactions and the details you willingly share. Such data might encompass:

  • Electronic mail (email) address.
  • Optionally provided names.
  • Sign-in details for your Course profile.
  • Transaction details, including recipient details for gifts, card details, verification codes, associated postal details, and expiry dates.
  • Optionally provided contact numbers.
  • Transaction history with us.
  • Summaries of your interactions for service and support.
  • Optional personal details, including but not limited to gender, are shared as part of your Course user profile.
  • Content or feedback you produce on the Platform Offerings, such as course reviews, public forum participation, or survey responses.
  • Courses you opt to undertake.
  • Any other data you decide to share in relation to your engagement with the Platform Offerings.

Data Pertaining to Third Parties

For purchases intended for individuals other than you (e.g., gifts), we utilize the details you share about that individual to complete the delivery.

Embedded content from other websites

Content, such as articles, links, references, and other external electronic guidance on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

2. AUTOMATIC DATA COLLECTION METHODS

During your interaction with our Platform Offerings, there is some data we gather as outlined in this section. Both we and our affiliated third-party providers (businesses that operate to support our services) may use varied digital tools, including but not limited to cookies, to aid in this data collection.

  • Digital Platforms

    • When you engage with our website, metrics such as IP addresses, browsers in use, device and software characteristics, navigation paths, and other similar user behavior data is gathered and analyzed.

  • Mobile Software Interaction

    • Engaging with our Vell mobile software (“app”) sends us specific details about the device accessing it, including but not limited to device identifiers, the software's version, and behavioral data on app usage.

  • Geographic Data

    • Our services and third-party providers may pinpoint a general geographical location (like city or zip code) associated with your device's IP address.

3. DATA FROM SOCIAL AND CONTENT PLATFORMS

Linking our services via third-party platforms (like Facebook) might permit us to store some of your profile data from these platforms, such as user name, activities, and friends list, depending on your privacy settings on such platforms. To control what’s shared, adjust the settings on these third-party platforms. Activities on our Platform Offerings, such as enrolling in a course, might also be shared on these third-party platforms if you choose.

4. INFORMATION FROM EXTERNAL SOURCES

There might be instances where we obtain demographic or statistical data from external entities like marketers or analysts. This data helps enhance user experiences, guiding our offerings towards likely interests.

Utilization of Your Data

Our team, or associated service providers, utilize the collected data for:

  • Service Provision
    • Fulfilling requests, orders, and ensuring seamless operation.
  • Communication & Support
    • Addressing inquiries, sending updates, and offering adept customer service.
  • Marketing & Personalization
    • Sending promotional content and personalizing user experiences.
  • Operational Needs
    • Refining services, addressing technical concerns, and innovating.
  • Legal Obligations
    • Upholding legal requirements and defending our rights.

Integrated Data

We might merge data from various sources, online and offline, and use this amalgamated data as stated in this policy.

Generalized/Anonymized Data

Data might be made anonymous or generalized to ensure it can't be linked to individuals. This type of data is used for diverse purposes like research.

Technologies Like Cookies

For data collection as stated above, tools like cookies and tracking pixels are employed. Cookies are small data pieces stored on devices that remember user preferences and enhance user experiences. Users have the option to manage or block cookies through their browser settings. Doing so, however, might affect some service features. Our dedicated Cookie Policy offers more insights.

Who we share your data with

If you request a password reset, your IP address may be included in the reset email.

1. Analytics We might use services like Google Analytics on our platform to gather and assess user data. This aids us in understanding your behavior, stopping fraud, and improving your experience. If you'd rather Google Analytics didn't track your data, you can opt out with the provided link. Additionally, our emails may have tracking tools to measure their effectiveness.

2. Personalized Ads We employ third-party technologies for tailored advertising on our platform and elsewhere online. The ads you see can be influenced by your behavior on our platform, data you input, or broader demographic information. Some third parties might also use cookies to show you personalized ads, even though we don’t manage or direct these activities. If you wish to limit this tailored advertising, there are several opt-out options available. Nevertheless, even if you opt-out, you'll still see ads; they just won't be personalized to your behaviors.

3. 'Do Not Track' Notices Some browsers have a 'Do Not Track' feature for added privacy. Although we respect your choices about your data, we currently don't change our behavior in response to these signals. This 'Do Not Track' differs from other opt-out functions mentioned.

How We Share Your Information

Vell shares information in these ways:

  • Within Our Corporate Group: We might share your data within our larger company group to improve your experience and our offerings.

  • With Trusted Service Providers: Some third-party companies help us run our business, from billing to customer service. We give them access to your data, but only to provide these services.

  • For Legal and Safety Reasons: We might disclose your information if the law requires it or if we believe it’s necessary to protect our users, the public, or our business.

  • During Business Changes: As our business grows, we might buy or merge with other companies. In such cases, user data usually gets transferred, too. If another company acquires us or our assets, they’ll likely acquire your data as well. If there are legal limits on this, we’ll respect them.

Public Forums and Your Privacy

Public Comments and Posts:
Our platform offers features that let you comment publicly. Remember, if you share information here, it’s public and may be indexed by search engines. Use discretion when sharing personal details.

Aggregate/Anonymous Data:
Sometimes, we share broad trends about user behavior without identifying individuals.

How Long We Keep Your Data:
We store your data as long as it serves the purposes for which it was collected, and to comply with the law.

Safeguarding Your Information:
Vell uses security measures to protect your information. But remember, no online system is foolproof. Always be cautious when sharing data online.

Third Party Links:
Our platform has links to third-party sites and may include features like social media plugins. If you interact with these, you might be sharing your information not just with the third parties, but possibly with a wider audience. We don’t control and aren’t responsible for these third-party practices.

Children’s Privacy:
Our services are meant for those over 13. We take steps to delete any data we accidentally gather from younger children. For EU residents, this age limit is 16.

Your Privacy Rights and Choices:

  1. Your General Rights:
    • Your Data Rights: Depending on where you live, you might be able to ask us about your data, get a copy, correct it, delete it, restrict how we use it, or move it to another service.
    • Consent & Profiling: You can withdraw your consent for us to use your data or opt out of certain data uses, like profiling for specific decision-making processes.
    • Non-Discrimination: If you exercise your rights, we won't treat you unfairly.
    • Verification: Before fulfilling your requests, we'll need to confirm your identity. This might involve checking your name and email.
    • Authorized Agents: You can have someone make data requests on your behalf, but we’ll need proof that they have your permission.

If you have concerns or want to make a request about your data, reach out to us at admin@vell.io. If you disagree with a decision we make, some laws may give you the right to appeal.

Opting Out of Marketing Emails

  • You can unsubscribe from marketing emails via an unsubscribe link.
  • Even after unsubscribing, you'll still get administrative messages from Vell.

Notice of Right to Opt-Out of Sales of Personal Information and Processing/Sharing of Personal Information for Targeted Advertising Purposes

  • Information about the user may be provided to third-party advertisers for targeted advertising.
  • You can opt out of such information sharing through a specified link or by emailing Vell.
  • They recognize legally-set browser-based opt out signals.

Legal Bases for Use of Your Information

  • Several reasons Vell might use your information are listed: contractual necessity, legitimate interests, legal obligation, or user consent.

International Transfer and Privacy Shield

  • Vell processes information in the U.S. and complies with the EU-US Privacy Shield and the Swiss-US Privacy Shield for transferring data.
  • They commit to resolving privacy-related complaints and have mechanisms for EU and Swiss citizens to report and resolve any such complaints.
  • They acknowledge potential liability in the case of third-party data transfer issues.

Changes to our Privacy Policy

  • Vell reserves the right to modify its Privacy Policy.
  • Users should periodically check for updates accessible through their services.
  • Major changes will be communicated to users, as per legal requirements.

Contact Information

  • Questions and concerns about the Privacy Policy or Vell’s practices can be directed to their address in Frisco, TX or their support email at: admin@vell.io.